When does a TV show go ‘too far’? The answer to that question is ‘every now and then’
xfinite technical support has a very long list of topics you should definitely never ask xfinally got the xfine technical support interview that I needed.
If you’re wondering how the interview went from the very first call to the one after that, I’m here to tell you, it’s actually a very, very long story.
The first time I called up xfination technical support, I was just a little over halfway through the interview, and I knew I wanted to hear it all.
It was the first time in my life I had ever been given a technical support question.
It had never occurred to me that I would actually be doing a technical interview.
And then the first question I got back was, ‘Do you know what’s going on?’
It’s kind of a classic ‘do you know that XFinity technical team member is going to ask me a technical question?’ question.
And I was like, ‘Well, yeah, I know that.’
But I didn’t really know the answer.
Then it was a little more awkward, because I’m used to being on the phone with an experienced customer service rep, so I was kind of like, okay, you know, I want to get this person on the line and let her know what I’m up to, so let’s get to it.
I got to the tech support line, and she was super nice, she said, ‘Hi, I would like to talk to you about a technical issue you have, and how you might be able to help.’
And I’m like, I don’t have any idea how to do this, I just want to call xfinate and ask for help, but I’m trying to call and they’re like, no, no.
I said, well, I think I can help you with something that’s not technical.
So she said she could give me some help with that, and so I did, and we sat down and we talked for about five minutes.
And so then I went back to my room and I said to my roommate, I said you know how this went.
I’m tired of people calling me ‘technical’, I said.
And my roommate was like oh, I guess that’s it.
So I’m thinking, what the hell is going on?
And then my roommate went, I got this.
It’s like, that’s the technical support line.
I was thinking to myself, well it’s kind-of like my job description.
I’ve never worked with tech support, but it’s just like this thing that you have to do.
And it’s like this job that you’re supposed to do every single day.
It never really occurred to her to say ‘hey, do you have a technical problem with my house or something?’
She just was like ‘no, I have this technical problem that you guys don’t know how to deal with’.
And I felt like, this is just completely wrong.
I don’s what is wrong with this, and you’re so nice and this is totally awesome.
And that was when I realized, that was really the moment.
I thought to myself ‘well, I really want to help you, and what am I supposed to say in order to help?’
So I thought, I might as well do this interview.
I did it.
And the next thing I knew, I had this phone call in the morning, I woke up in the middle of the night, and the tech person who was answering the phone said, oh, you need to go out and get a haircut.
And a lot of times, a tech person will say that, but they’re also not kidding, they’re not trying to trick you.
I remember saying, ‘okay, I’ll just go get a hair cut’.
And I just started laughing, because it was like this weird, weird thing, and it was just this one weird moment that was like… oh my god, it was weird.
And I said ‘Well what do you want me to do?’
And the guy who was calling the tech line said ‘you should be shaving, because you’re probably about to be arrested.’
And then I remember thinking, okay… you know the saying, don’t cut my hair.
And she said ‘well don’t, I already told you I dons what’s up’.
And then she asked me what my problems were, and my problem was like I just got this letter from my ISP, and they asked me if I wanted them to send it to a certain person, and that person I don?t know, that I have to get my name and address out there, so that it’s out there.
And they asked if I would have to change my ISP.
And there’s a bunch of other stuff that I didn?t even know about.
And we went on for another 20 minutes and I finally asked him if he