Samsung technical support is dead
Posted October 05, 2018 07:15:52A Samsung technical team that is part of a Samsung engineering team has been removed from the company’s technical support team and the company has no plans to bring them back, a report from tech news site Argus Technical Services said.
The article said the team’s removal is a result of Samsung’s decision to shut down the companywide technical support, which includes customer support, product support, hardware support, and other services.
Samsung also shut down its technical support division in June 2018, the report said.
Argus said Samsung’s removal of its technical team was the latest example of a tech company turning its back on its customer base and the support team for its products and services.