How to get the best technical skills definition
A number of Australian banks have developed their own technicality definitions for their customers to ensure they have the skills they need to do the job.
The definition for technicality has been developed by the Australian Bankers Association (ABA) and is an evolving one that is regularly updated.
The latest version, released on the last day of the bank’s banking conference, offers the definition for the term: “the ability to understand and use technical terms and concepts”.
The ABA’s technicality definition is based on a list of technical terms that banks have adopted for their customer service staff, including the use of acronyms like ‘Banks Australian’ and ‘BSA’.
The list is a collection of acronymas that have been used to describe the banks’ functions and functions that do not fall within a specific area of business, such as banking, insurance, consumer finance, or tax.
In an interview with ABC News Breakfast on Monday, ABA national president Paul Jelinek said the bank recognised the need for its customers to have an understanding of the technology they use.
“If we can’t get our customers to understand the technology that’s being used in the way that we do, we are not going to be able to do our job as effectively as we can,” Mr Jelineksaid.
He said a number of banks were also using technicality in their internal messaging and that “there’s a great amount of overlap”.
“We’re getting a lot of feedback from people that are very upset by the way the banks are getting it wrong,” he said.
“It’s just not being communicated as well.”
The AGB’s technicalities definition is currently being revised.